Privacy Policy

1. Overview & Commitment DPP Standard

SGS Ecommerce ("we", "our", or "us"), operated from Mumbai, India, provides marketplace analytics, margin reconciliation workbooks, and competitor price tracking software for online sellers. We are committed to protecting the privacy, confidentiality, and integrity of all user information and marketplace data.

This Privacy Policy governs our data handling practices and strictly adheres to the Amazon Selling Partner API (SP-API) Data Protection Policy (DPP), Amazon Acceptable Use Policy (AUP), and the Digital Personal Data Protection Act, 2023 (DPDPA).

2. Information We Collect

We only collect data strictly necessary to deliver reporting and tracking functionality to you:

• Account Information: Name, business email address, phone/WhatsApp number, and account credentials when you register.
• Seller Marketplace Data (Via Files or Authorized API): SKU codes, order counts, product titles, settlement fee breakdowns (referral fees, FBA pick/pack fees), advertising metrics (ACoS, impressions, clicks, spend), and inventory stock quantities.
• Public Competitor Information: Publicly available URLs, listing prices, product/listing titles, stock and Buy Box status, ratings, review counts, and public catalog rankings (BSR) added to your monitoring watchlist. We do not collect competitor product images, reviewer names, or review/comment content.
• Your Own Listing Information: When you import a product via your own marketplace listing URL, we retrieve and store the product name, price, rating, and one reference image from that listing for your own identification within the dashboard. You confirm that any listing you import is one you own or are authorized to manage.

3. Data Protection & Security Standards

To safeguard your business data against unauthorized access, loss, or alteration, we implement robust technical controls:

• Encryption in Transit: All data transmitted between your browser, our servers, and marketplace APIs is encrypted using industry-standard TLS 1.2 / TLS 1.3 protocols with HTTPS.
• Encryption at Rest: All stored database records, access tokens, and generated report history are encrypted using AES-256 bit encryption.
• Strict Access Control: Access to production servers is governed by least-privilege principles, Multi-Factor Authentication (MFA), and secure key-based authentication.
• No Shared Credentials: API authorization tokens (e.g., LWA OAuth refresh tokens) are isolated per user account and never shared across tenants.

4. How We Use Your Data

We use your data solely to provide the services you explicitly request:

• Generating SKU-level profit, margin, and reconciliation Excel reports.
• Calculating advertising performance and inventory reorder forecasts.
• Sending price and stock-change alert notifications via Telegram or email.
• Authenticating your account and providing customer support.

5. Marketplace API Integration (Amazon SP-API / Ads API)

When you connect your marketplace account via OAuth ("Login with Amazon"):

• We only request permissions for the specific functional roles authorized by you (e.g., Pricing, Catalog, Inventory, Finances).
• We access your seller account strictly on your behalf to fetch reports and live status metrics.
• You can revoke our API access at any time directly within your Amazon Seller Central Partner Network dashboard.

6. Data Retention & Right to Deletion

We retain your data only for as long as your account remains active or as needed to provide you with ongoing services:

• Uploaded File Retention: Raw settlement/sales CSV files uploaded to the report tools are automatically purged from our temporary processing storage within 30 days of generation.
• Account Deletion: Upon closing your account or submitting a written request to growth@sgsecom.in, all your stored API tokens, catalog links, and account records will be permanently deleted within 30 days.

7. Incident Response & Breach Notification

In accordance with the Amazon Data Protection Policy, we maintain an active security monitoring and incident response protocol. In the unlikely event of a confirmed security incident impacting seller data, we will notify affected users and relevant marketplace platforms within 24 hours of confirmation.

8. Contact & Grievance Officer

For any questions regarding this Privacy Policy, data access requests, or security inquiries, please contact our Data Protection team:

SGS Ecommerce
Plot 158, RSC 5, Malvani MHADA Layout, Malad West, Mumbai 400095, Maharashtra, India
Email: growth@sgsecom.in
Phone: +91 99674 66845