Refund & Cancellation Policy

1. Free Tier & Evaluation

We believe sellers should see real value from their own data before paying. SGS Ecommerce provides generous free tiers on all products:

• Business Report Tools: 3 free report workbook generations every month with no credit card required.
• Competitor Price Tracker: Track up to 100 competitor URLs free forever.

We encourage all users to thoroughly test our reports and alerts during the free trial period before upgrading to a paid tier.

2. Subscription Cancellations

You can cancel your paid SaaS subscription at any time directly through your account billing portal or by emailing growth@sgsecom.in:

• Upon cancellation, your subscription will remain active until the end of your current billing period (monthly or annual).
• You will not be charged again after the current billing cycle ends.
• There are no cancellation fees or lock-in contracts.

3. Refund Policy (SaaS Subscriptions)

Because our software services provide immediate digital access and computing resources upon payment:

• 7-Day Money-Back Guarantee (First-Time Upgrades): If you upgrade to a paid plan for the first time and find that our tools do not work for your marketplace files due to a technical limitation we cannot resolve, you may request a full refund within 7 days of your initial purchase.
• Subsequent Renewals: Renewal charges for ongoing monthly or annual cycles are non-refundable once processed. Please ensure you cancel your subscription prior to the renewal date if you no longer wish to use the service.

4. Managed Agency & Professional Services

For custom marketplace account management, cataloguing, and reconciliation services, terms regarding milestones, onboarding fees, and refunds are governed by your individual Service Agreement (SOW).

5. Service Disputes — Downtime, Data Accuracy & Missed Alerts

The Competitor Price & Stock Tracker and Business Report Tools are provided subject to the disclaimers set out in our Terms & Conditions (Sections 7 and 9), including that:

• We do not guarantee uninterrupted Service availability, real-time detection of every competitor price/stock change, or delivery of every alert; and
• We are not liable for lost sales, lost buy box position, or other business losses arising from Service downtime, a missed or delayed price/stock check, or inaccurate third-party data.

Refunds remain available strictly as set out in Section 3 above (technical limitation preventing the report tools from processing your files, claimed within 7 days of a first-time paid upgrade).

If you experience a Service outage on a paid plan, the following credit applies, calculated on a monthly billing-cycle basis:

• If the SGS Ecommerce Service (Price Tracker dashboard, alert generation, or Report Portal) is continuously unavailable for more than 24 consecutive hours within a billing cycle, you are eligible for a credit of 10% of that month's subscription fee for that cycle.
• If a single outage, or the cumulative total of multiple outages, exceeds 72 hours within a billing cycle, the credit increases to 25% of that month's subscription fee for that cycle.
• Credits are issued as account credit toward a future billing cycle, not as a cash refund.
• Total credit issued in any billing cycle will not exceed 25% of that cycle's subscription fee.
• To claim a credit, email growth@sgsecom.in within 15 days of the end of the affected billing cycle, referencing the dates/times of the outage. Claims made after this window will not be honored.
• This credit does not apply to Free, Lite, or Starter plans (see Terms & Conditions, Section 7), and does not apply to downtime, missed checks, or delayed alerts caused by a third-party website blocking or restricting access, or by a third-party notification channel (e.g. Telegram) outage — only to unavailability of the SGS Ecommerce Service itself.
• This is a service-credit remedy, separate from and in addition to the disclaimers in Terms & Conditions Sections 7 and 9, and is your sole and exclusive remedy for Service downtime.

6. How to Request a Refund or Cancellation

To request a cancellation or refund, please email our support desk:

SGS Ecommerce Support
Email: growth@sgsecom.in
Phone: +91 99674 66845
WhatsApp: +91 99674 66845

Please include your registered account email address and your order/transaction reference number. Approved refunds are processed within 5–7 business days to the original payment method.